Drury Hotels Benefits from a Single Point of Contact

As many hotel engineers will probably agree, there is an art to the task of managing multiple sites. This complexity multiplies when you’re dealing with differing types and brands for the mechanical systems.

Every indoor pool is different and has unique requirements, and this is true for the HVAC as well. When you’re responsible for many hotels, you often find yourself dealing with many disparate contacts for all of your needs: maintenance, repair and procurement.

On top of that, not all HVAC contractors can effectively service and support indoor pool dehumidifiers to a high level, so you often wind up paying for them to simply call the manufacturer for factory assistance.

For 10 years now, Drury Hotels has benefitted in more ways than one from standardizing as a national account with Dehumidified Air Solutions. Their team of experienced in-house engineers have just one point of contact for all things indoor pool HVAC, from design to start-up and commissioning.

Your Pool Dehumidification Partner

With a full team of engineers focused on creating the perfect guest experience through cutting-edge designs, Dehumidified Air Solutions ensures ease to all pool projects while getting the job done the right way the first time, every time.

Drury uses semicustom controls on units for some of their indoor pools that can be opened up and converted to outdoor pools via glass doors. Guests love these unique facilities because they get the feeling of being outdoors on those summer days of perfect weather. However, it creates hidden challenges with the control and operation of the dehumidifier. After all, you don’t want to be dehumidifying when the doors are opened as that would waste energy. At the same time, Drury still wanted the option to circulate some air, so the space doesn’t get too stuffy.

With their single point of contact for design help, Drury’s engineers were able to get dehumidifiers built the way they needed for these special situations. There is full control with the unit, enabling Drury to shut off the compressors when doors are opened, with the option to keep fans running or also be turned off. The atypical feature was no trouble to add because of Dehumidified Air Solutions’ experience with hotel pools, including those of this type.

Simple and Trustworthy

You’ve probably benefitted from having a “single point of contact” without realizing it. If you use an email app that includes a calendar, that is one example. Another is investing with the same bank where you have your checking account. In many situations, your life is just easier when you only need to deal with one company for all your needs in a given area. When it comes to indoor pools, we want to be your single point of contact.

Since going with a single point of contact for their indoor pools, Drury has an easier time getting their issues taken care of. Because Drury works directly with their National Accounts representative, there is no “broken telephone” effect from communicating with a third-party sales firm, who then communicates with a manufacturer. Drury Hotels gets exactly what they want because they work directly with a dedicated expert who is their touchpoint for everything they need when it comes to hotel pool HVAC, whether it’s design help, service or parts.

As a national account, Drury also gets a special discount on all factory parts sales, along with the option to buy factory-direct service contracts for added peace of mind and simple management. Or they can simply call for factory support anytime they need it.

Want to take a deeper dive?

We’d love to discuss your unique hotel pool and provide detailed advice to meet your needs. Leave a comment below or complete the form on the right for a direct response.