Parts Sales Associate

Job Type: Full-time, Permanent
Location: Montreal, QC

We are looking to expand our team! Dehumidified Air Solutions, the leading manufacturer of indoor pool and grow room dehumidifiers in North America, is seeking a is seeking a Parts Sales Associate at our Montreal, Quebec location.

Position Summary

The purpose of this position is to serve customers with their requests for spare parts replacement. The job consists of providing quick response to customers, process customers’ orders, and be customers’ preferred point of contact for spare parts to ensure their full satisfaction.

Primary Duties and Responsibilities

Order Management

  • Respond to customers’ requests, coming from either emails or phone calls
  • Find the proper spare parts to fulfill customer needs
  • Take ownership of customers’ orders from quoting to shipping
    o Prepare and send the quote
    o Receive the customer order
    o Ensure spare parts are in stock
    o Keep a continuous communication with customers until their orders ship out
    o Coordinate with all relevant department (Purchasing, Stockroom, Shipping, Invoicing…) to ensure full customer satisfaction
  • Process orders using our service management software
  • Process orders in a timely and efficient manner and maintain zero backlog of unresolved requests

Parts Sales

  • Promote sales of HVAC replacement parts and aftermarket products to different levels of customers
  • Identify additional sales opportunities among replacement parts sales and other aftermarket products

Customer Satisfaction

  • Establish and foster good relations with customers by providing prompt and courteous support for all customers and potential customers on every phone call
  • Develop solutions to customer needs by providing initial limited technical support, answering product and service questions, warranty inquiries, and all parts-related customer complaints

Reporting

  • Assisting in inventory selection and management and ensuring that the company is current with sales trends
  • Keep track of Actual Sales vs. Forecasted Sales and provide detailed reports to senior management monthly

Education and Experience Qualifications

  • Bachelor’s degree in engineering or high school diploma with additional experience
  • Technical background through education or work experience is a MUST!
  • 1 plus years of experience related to the HVAC/manufacturing industry
  • Technical knowledge of HVAC/refrigeration products
  • Proficiency in Microsoft Office Suite is required
  • Experience working with sales representatives, contractors, and end users is preferred
  • Experience working with FieldPoint Service Application is preferred but not required

Required Skills

  • Excellent customer service skills and effective communication skills
  • Problem-solving abilities
  • Detail oriented
  • Excellent interpersonal skills
  • Strong organizational and time management skills
  • Excellent written and oral communication skills
  • Strong analytical skills
  • Ability to work with minimal supervision.
  • Basic math skills
  • Basic computer skills
  • Self-starter
  • Team player
  • Comfortable working in a fast-paced environment

Salary and Benefits

  • Competitive salary
  • Medical coverage
  • Pharmaceutical coverage
  • Dental coverage
  • Vision coverage
  • Paid vacation
  • Ongoing training
  • RRSP matching

How to Apply

We invite all interested candidates to apply here.

If you have any questions about this position, please send an email to employment@dehumidifiedairsolutions.com

Thank you to all applicants. However, only those selected will be contacted.