Parts Sales Associate
Job Type: Full-time, Permanent
Location: Montreal, QC
Department: Service
Reports To: Parts Sales Team Lead
Dehumidified Air Solutions Inc. is a global manufacturer of semi-custom HVAC products and a market leader across North America. We are the parent company to Dectron (www.Dectron.com), Seresco (www.seresco.com), PoolPak (www.PoolPak.com), AgronomicIQ (www.agronomiciq.com) and Dehumidified Air Services (www.DehumidifiedAirServices.com), and are dedicated to offering Customers the most reliable, technologically advanced and energy efficient products the industry has ever seen. Some of our clients include Bellagio Hotel in Las Vegas, Cirque Du Soleil, Golds Gym chain, LA Fitness chain, Marriott Group of Hotels, Hilton Group of Hotels, Holiday Inn Group, YMCA group, Tesla, NASA, Microsoft, etc.
Dehumidified Air Services. Dehumidified Air Services is a coast-to-coast service network of local customer support specialists, deployed throughout North America. Their vision is To Become the #1 Dehumidifier Service Organization in The World. You can read more at www.DehumidifiedAirServices.com.
Dehumidified Air Solutions Inc. is a subsidiary of Madison Industries, one of the largest privately‐owned group of companies in the world. Madison’s portfolio comprises of 80+ companies in more than 30 countries around the world. You can read more about Madison’s mission at www.Madison.net.
Position Summary
The purpose of this position is to serve customers with their requests for spare parts replacement. The job consists of providing quick response to customers, process customers’ orders, and be customers’ preferred point of contact for spare parts to ensure their full satisfaction.
Primary Duties and Responsibilities
Order Management
- Respond to Customer’s requests, coming from either emails or phone calls
- Find the proper spare parts to fulfill Customer’s need
- Take ownership of Customer’s orders from quoting to shipping
- Prepare and send the quote
- Receive the Customer order
- Ensure spare parts are in stock
- Keep a continuous communication with Customers until their orders ship out
- Coordinate with all relevant department (Purchasing, Stockroom, Shipping, Invoicing…) to ensure full Customer satisfaction
- Process orders using our service management software
- Process orders in a timely and efficient manner and maintain zero backlog of unresolved requests
Customer Satisfaction
- Establish and foster good relations with customers by providing prompt and courteous support for all customers and potential customers on every phone call
- Develop solutions to customer needs by providing initial limited technical support, answering product and service questions, warranty inquiries, and all parts-related customer complaints
Education and Experience Qualifications
- Bachelor’s degree or High School Diploma with additional experience
- Mechanical/Electrical/HVAC/Refrigeration Technical background through education or work experience is a MUST!
- 1 plus years of experience related to a manufacturing industry
- Technical knowledge of HVAC/refrigeration products is an asset
- Proficiency in Microsoft Office Suite is required
Required Skills
- Excellent customer service skills and effective communication skills
- Ability to learn HVAC/refrigeration related technical knowledge
- Ability to read (or learn how to read) an electrical drawing and understand some basic technical descriptions (horsepower, kilowatts, …)
- Problem-solving abilities
- Detail oriented
- Excellent interpersonal skills
- Strong organizational and time management skills
- Excellent written and oral communication skills
- Strong analytical skills
- Team player
- Comfortable working in a fast-paced environment
Salary and Benefits
- 50,000 – 65,000 CAD / yr based on applicant profile
- Medical coverage
- Pharmaceutical coverage
- Dental coverage
- Vision coverage
- Paid vacation
- Ongoing training
- RRSP matching
How to Apply
We invite all interested candidates to apply here.
If you have any questions about this position, please send an email to employment@dehumidifiedairsolutions.com
Thank you to all applicants. However, only those selected will be contacted.